1-855-474-1700 - Call Now to Speak to a Client Account Manager
1-855-474-1700

Terms of Service

The Terms and Conditions in the following sections represents Velstar International LLC, hereafter referred to as the "Company" and Terms of Service, hereafter referred to as "Terms" and regulates the use of the web site, Quote Portal and partner (vendor) services. This Agreement governs the relationship between any and all web site vistors and any and all Velstar clients hereafter referred to as "Customer" and Velstar while using Velstar Partner (Vendor) products and services. This Agreement explains our respective legal rights concerning the relationship.

BY OPENING AN ACCOUNT WITH A VELSTAR PARTNER (VENDOR) AS MORE FULLY DESCRIBED AT THE CARRIER PAGE OF OUR WEBSITE OR AT THE QUOTE PORTAL, CUSTOMER AGREES THAT THEY HAVE READ AND AGREE WITH THE TERMS AND CONDITIONS ACCOMPANYING EITHER A QUOTATION FOR PRODUCTS/SERVICES OR A SERVICE ORDER FORM or  SERVICE ORDER AGREEMENT FROM THE PARTNER (VENDOR) THAT WHICH THEY HAVE VOLUNTARILY SELECTED. THE CUSTOMER ALSO CONSENTS TO RECEIVE EMAIL FROM US AND OR VELSTAR PARTNER (VENDOR) REGARDING ANY AND ALL SERVICE RELATED ISSUES. THESE TERMS AND CONDITIONS ARE LEGALLY BINDING BY THE CUSTOMER.

IF YOU DO NOT AGREE WITH ANY PART OF THE AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THE QUOTE PORTAL OR VOLUNTARILY SUBMIT CONTACT INFORMATION. FOR FUTURE REFERENCE, AN UP-TO-DATE COPY OF THIS AGREEMENT IS ACCESSIBLE ON EACH OF OUR INDIVIDUAL WEB SITE PAGES UNDER THE LINK "TERMS OF SERVICE".

Section 1 – General Service Description

The Company is an authorized, independent agency to sell and market commercially available telecommunication services such as Voice, Video, Data, VoIP, Internet, and Professional IT/Managed Services. The Customer is provided with Best in Class, useful information in which to make good decisions about their respective business. Each respective Velstar partner (vendor) provides account and billing information through their individual web sites or end user account portals which are completely seperate and indepedent of the Company.

Section 2 – Starting or Stopping Service(s)

In order to use Velstar partner (vendor) service(s); a Customer must apply to open an account by way of authorizing a Service Order Form or Service Order Agreement. This can be accomplished by contacting our office by telephone, or e-mail. Specific application procedures will vary from partner to partner. Velstar will liason with Velstar partners (vendors) and Customers to ensure that appropriate Service Order Forms and Service Order Agreements are acurrately completed and submitted for processing. All accounts and or purchases are subject to credit approval by each of the Velstar partners (vendors) and general terms may vary. Velstar partners (vendors) reserve the right to conduct onsite inspections, survey's, and service availability assessment prior to order fullfillment/provisioning. Any additional costs (monthly or non recurring) associated with the procurement of services related to construction, rights of way, extended demarcation, extended wiring, cabling or any other costs will be disclosed between the Velstar partner (vendor) and the Customer. The Customer reserves the right to cancel a service order and or agreement if any additional costs are not acceptable. Velstar encourages and suggests that the Customer provide written communication of both acceptance and or denial for any and all service related costs. In addition, Customer is SOLELY responsible for the direct communication (verbal or written) with their existing (incumbent) service provider(s) in order to cancel, change, modify, and or arrange number PORT of their telephone numbers. Velstar and or its partners (vendors) do not assume any responsibility or liabliity whatsoever for Customer's failure to directly communicate with their existing (incumbent) service provider(s.) 

In general, Velstar partners (vendors) and Our Company (where applicable) reserve the right to disconnect, suspend, and or interupt service for the any of the following reasons (but not limited to):

  • Non-payment
  • Refusal to pay undisputed invoiced amounts
  • Refusal to agree with terms and conditions of  a Service Order Form or a Service Order Agreement
  • Accounts remaining unpaid after 60 days (which may be referred to an outside collection agency)
  • Any and all use of service that is in direct conflict with any laws, mandates, policies and or federal, state, or local government agencies (Acceptable Use Policies for accessing voice and internet networks.)

Section 3 – Customer Responsibilities

By placing an order for Velstar partner (vendor) product and service(s) the Customer agrees:

  • That the individual opening an account or providing signature is 18 years of age or older and is an authorized representative of the Customer entity named on any Service Order Form and or Service Order Agreement.
  • That the information provided on any Service Order Form or Service Order Agreement is accurate and correct.
  • That the Customer will safeguard any credit card information, bank account numbers, and tax identification numbers, if so requested.
  • That our Company assumes the Customer has sole and full responsibility for any access to the Contact Forms and or Quote Portal.
  • That Customer is liable for any and all service charges/fees (monthly recurring and non-recurring), taxes, surcharges, and applicable government/regulatory impossed fees as more fully described and illustrated on Velstar partner (vendor)
    invoices or billing documents. 

Section 4 – Billing Information

Velstar partners (vendors) will determine the payment method upon the initial review of the Service Order Form and or Service Order Agreement. Customer authorizes Velstar, and or Velstar partners (vendors) to perform a credit check. If a Customer provides a deposit as a requirement for a billed account it will be kept on file by the Velstar partner (vendor.) The Velstar partner (vendor) reserves the right to determine the length of term in which to accrue positive credit history and the return of deposit monies it has received. If a Customer provides a credit card as a requirement for a billed account it will be kept on file to charge automatically each month by Velstar and or Velstar partners (vendors.) 

Section 5 – Rates and Charges

Rates charged and descriptions used are based on the Velstar partner (vendor) individual product/service scheduling. If Customer feels that there is a rate or charge discrepancy, the Customer must contact the Customer Service department of the Velstar partner (vendor) via e-mail or the toll number or toll free number as provided on the invoice. Per call, per minute usage rates vary by call type and end termination location (local, intrastate, intralata, interstate, international and toll free - 8XX.) Some Velstar partners (vendors) provide local and or long distance usage packages, please inquiry with us for each service or interest. Rates to and from Alaska, Hawaii, USVI, PR, Guam and other US territories are usually more expensive than contiguous US 48 states. Rates for calls terminating to an international landline or mobile number can be more expensive and will vary by country, please inquire directly with the Velstar partner (vendor) for specific country rate schedules.

Section 6 – Miscellaneous Information

Any and all rates, fees and surcharges are subject to change by any of the Velstar partners (vendors) as more closely defined in their Service Order Forms, Service Order Agreements or posted at their web sites. All calls carried by the networks of the Velstar partner (vendor) are subject to terms and conditions of its Federal and State tariffs.

Section 7 - Limitation of Liability

Our Company is not liable whatsoever for any act, omission, interruption, or delay of services provided by Velstar partners (vendors.) We are not liable for any interruption of services due to acts of God, war or military operations, fire, flood, civil disorder, national or local emergency, or other causes.

Section 8 – Privacy of Communications.

Federal and State regulations provide for the privacy of Customer communications. Our Company is committed to following all regulations and to safeguard Customer communications and information.

Section 9 – Resolution of disputes

We are committed to working with the Customer and will do all that is fair and reasonable to resolve disputes without outside assistance. If a settlement cannot be reached directly with the Customer, Customer agrees that the dispute(s), except those that fall within the jurisdiction of a state or federal regulatory body, shall be exclusively resolved by binding arbitration pursuant to the Commercial Arbitration Rules of the American Arbitration Association with arbitration to occur in New York County, New York or within the jurisdiction of the Velstar partner (vendor) as referenced in the Service Order Form and or Service Order Agreement. The Parties agree that their disputes will be resolved individually and shall not be resolved on a consolidated or class basis. The Arbitrator must make his award under the terms and conditions of this Agreement. The Arbitrator will not award consequential or punitive damages.

Section 10 – Applicable Law

This Agreement, to the extent not covered by applicable state and federal laws, regulations and tariffs, shall be governed under the laws of the State of New York. The Parties further agree that to the fullest extent permitted under this Agreement, New York County, New York will be the exclusive forum for any claim, dispute or other difference (collectively, the "disputes") that may arise between them and that the Parties are subject to jurisdiction in New York County, New York.


For immediate assistance, please call 1-855-474-1700, or use the 'Contact Us' button to be re-directed to the online contact form. ALL information provided is for Discussion Purposes Only. Velstar and its partners reserve the right to amend any and all information without notice.